My SQL skills are amateur at best and I suspect there's much better ways of doing this, but hopefully this helps:
SELECT TOP 1000 h.call_number, h.forward_time, o.friendly_name AS Officer_Name, Right(h.actions_desc,(CHARINDEX(']',REVERSE(h.actions_desc)))-1) AS Suspended_Reason_Text
FROM cl_problem_history h INNER JOIN
AR_PERSON o WITH (nolock) ON h.OFFICER_REF_FORWD = o.REF
WHERE h.Actions_Desc like '%Call Suspended to %'
ORDER BY by h.call_number
You could refine this more to extract the "Suspended To" date/time out of the actions_desc string as well, if you wanted to find out how long the call was deferred until.